Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated on 23 September 2026

This policy applies to orders placed with EMotorad UK through emotorad.com/uk. It does not affect your statutory rights as a consumer.

You can cancel your order at any time before it is delivered. Email us at uk@emotorad.com with your order number and we will refund you in full, including standard delivery charges. If the order has already shipped, we will arrange for it to come back to us and refund you once it arrives.

You have 14 days from the day you receive your e-bike to change your mind. You don't need to give a reason. To cancel, email uk@emotorad.com or call +44 7877 314071 within those 14 days. Share your order number and tell us clearly that you want to cancel. You then have a further 14 days to send the item back to us.

Please return the e-bike in its original packaging with all accessories, chargers and manuals. Return shipping is at your cost. E-bikes are large items, so we can arrange a courier collection for you and will confirm the cost before booking it.

You can try out your e-bike as you would in a shop. If it has been used beyond that and has lost value because of it, we may reduce your refund to cover the difference.

If your e-bike arrives damaged or develops a fault, contact us at uk@emotorad.com with photos and your order number. You can reject a faulty product within 30 days of delivery for a full refund. After 30 days, we will repair or replace it. If that isn't possible, you can get a refund or a price reduction. We cover all return costs for faulty items.

We are responsible for your order until it is delivered to you. If it is lost or damaged in transit, we will replace it or refund you.

We will refund you within 14 days of receiving the returned item, or within 14 days of you showing proof that you've sent it back, whichever comes first. If you cancel before delivery, we refund within 14 days of your cancellation. Refunds go back to the original payment method. Your bank may take a few extra working days to show the money in your account.

Please make sure your delivery address and contact details are correct when you place your order. If a delivery fails because of incorrect details or because no one is available to receive it, we may charge you the cost of redelivery.

If we cannot deliver your order for any reason, we will let you know and refund you in full within 14 days.

We will use your phone number and email to send you updates about your order and delivery. We will only send you marketing messages if you have agreed to receive them. You can opt out at any time.

EMotorad UK

9 Capitol Ct, Dodworth, Barnsley S75 3UD, United Kingdom

uk@emotorad.com | +44 7877 314071