EMotorad Warranty Policy

EMotorad Warranty Policy

Last updated on 16 October 2026

At EMotorad, our first guiding principle is ‘The Rider is the Boss’. We stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies.

This policy has two parts:

• Part A, Standard Warranty: the warranty that comes with every EMotorad e-cycle at no extra cost.
• Part B, EMotorad Extended Warranty Plans (Assure and Assure+): optional paid plans that extend your motor and battery warranty and add benefits on top of the Standard Warranty.

Unless a section says otherwise, every term in Part A also applies to the cover you get under Part B.

To validate this warranty, the retail customer must register the e-cycle at www.emotorad.com on the day of delivery.

• We stand behind our frames. This means we offer a five-year warranty to the original owner against structural defects in material or workmanship on Steel and Aluminium Alloy EMotorad frames.
• Specified EMotorad-branded products, as well as frame paint and graphics (excluding accidental or deliberate damage), are covered by a one-year warranty.
• This warranty is limited to the original purchaser only. Proof of purchase is required to validate the warranty. Transport costs are not included.
• We offer a 1-year warranty on the motor and battery, and a 12-month warranty on the controller from the date of delivery.
• The battery warranty does not include damage from power surges, use of non-original chargers, improper maintenance, or water immersion.
• Accessories (for example: helmet, wire lock, pump) are not covered by this warranty policy.

Only use this product in accordance with this user manual. EMotorad offers a warranty on the following items.

Register on the day of delivery to validate your warranty. You can extend the warranty on your motor and battery with an EMotorad Extended Warranty Plan (see Part B).

All Mechanical parts are only covered for Manufacturing Defects. There is no warranty period on handlebars, stem, bearings, drivetrain parts, v-brakes, wires, wire housings, tyres, tubes, rim or wheels, hubs, seat or saddle, seat post, clamps, grips, headset parts, pedals, bottom bracket, brake pads, mudguards and any additional accessories with the e-cycle.

Display, Throttle, LED Light, Pedal Sensor, Charger come with a 6-month warranty.

If any manufacturing defect(s) are found in our product, the company will repair or replace the defective part(s) with new part(s) or equivalent at no cost, provided the product is within the warranty period, and the malfunction is caused by faulty material or workmanship during manufacturing. The decision to replace or repair the defective part will rest solely with the company. We also reserve the right to replace the defective part with parts similar to or different to the defective part, as per the availability of such parts.

1. If the product has a quality fault within 25 days of delivery, the part will be repaired or replaced.
2. The period of assurance shall commence from the day delivery was made to the retail customer, or from the day the retail customer collected the e-cycle from the retailer.
3. To validate this warranty, the retail customer must register their e-cycle on the day of delivery.

All parts that have been replaced under warranty must be returned to the Company and will become the Company’s property. Parts replacement will be subject to the following terms & conditions:

• The Company or its authorised dealers will repair or replace only the parts that are failing due to faulty material.
• Only the Company or its authorised dealers can repair, service or assemble/reassemble the Product, and it shall be the responsibility of the customer or purchaser to bring the faulty Product to our dealer premises.
• This warranty does not cover corrosive parts, plastic, PVC and rubber components or the accessories adding to the decorative value of the Product.
• A photocopy of the sales invoice and the serial number of the Product have to be shared with the Company.
• The battery used in the Product is a special application battery, meant only for the specific model of the product. Do not use it for any other application or product.
• The Company reserves the right to change or withdraw any or all terms of the warranty policy without any prior intimation.
• All Products should be periodically checked as per the recommended service timeline, by our authorised dealer for indications of potential failures, including cracks, wire damage, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and maintain the productive life cycle of a Product.
• Since Lithium-ion batteries have the tendency to self-degrade, mileage per charge will reduce with ageing.

This warranty is not applicable in any of the following conditions:

• If any repair work is carried out privately or by any unauthorised dealer or personnel, or if irregular maintenance is carried out.
• Damage resulting from misuse, not maintaining the e-cycle or not following the guidelines within our user guide or using the e-cycle for any kind of competitive sport.
• Failure to register the e-cycle on the day of delivery.
• Spare parts and components are worn in normal use.
• Any special equipment or accessories added by the customer with the intention to enhance the performance, speed or comfort of the Product are not included in this warranty. In the event of any such alteration or addition, the warranty will stand null and void.
• If a photocopy of the sales invoice is not received with the defective Product, the warranty will be counted from the date of manufacturing till the defined time period as mentioned.
• Fading of parts like paint, stickers and plastic parts due to direct exposure to sunlight is not covered under the warranty.
• Any tampering with the parameter settings in the display.
• Adhering to the Periodic Service Checklist is mandatory to retain warranty benefits. Failure to do so will void the warranty.
• This warranty is void in its entirety by any modification of the frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of warranty. This warranty extends from the date of purchase only to the owner and is not transferable. Transportation costs and labour charges incurred in the replacement of parts are not covered under this warranty.
• The Company is not responsible for loss or damage whatsoever (including incidental or consequential damages) arising from the use of the Product. Any claims under this warranty must be made through an authorised dealer.

The warranty stands null and void if:

• The serial number /identification code is deleted, defaced, altered, effaced or removed.
• Used for more than the permissible load of 80 kg.
• Used for stunts, competition or jumping, acrobatics, bicycle motocross, dirt biking or similar activities, as not all units are designed or intended for such purpose or usage.
• Any kind of tampering observed with the parts/product.
• Modified/altered components for any specific use other than personal transport.
• Transportation, delivery, labour and handling charges incurred in the replacement of parts are not covered under this warranty and shall be borne by the customer.
• This warranty is void in its entirety by any modification of the frame, fork or components.
• Resold to any other person/company.
• Damage is caused by an accident or malfunction, or misuse of the Product by the acts of persons, intentional or otherwise, including but not limited to misuse or mishandling, fire or any act of God.
• Non-functional parts due to natural wear and tear, ageing, defects resulting from misuse/improper handling or negligence by the rider or Product is altered by substitutional component parts are not covered under the warranty.

Misuse of the battery includes, but is not limited to:

• Intentional or accidental damage, such as punctures, cracks, or exposure to impact forces.
• Signs of tampering, such as opening or modifying the battery pack.
• Exposing the battery to extreme temperatures (hot or cold) beyond recommended ranges.
• Rough handling, improper storage, or neglect can lead to battery failure.
• Operating the battery in systems or applications not recommended by the manufacturer.
• Repurposing the battery for other equipment without the manufacturer's approval.
• Using or storing the battery in excessively humid, wet, or dusty environments.
• Submerging the battery in water or exposing it to unprotected liquids.
• Intentional short-circuiting of the positive (+ve) and negative (-ve) terminals.
• Attempting to repair or modify the battery by unauthorised personnel.

This warranty is valid only within the geographical boundaries of the Republic of India. The company reserves the right to change this warranty policy at its sole discretion without any notice. In case of any dispute with the customer, the courts of Mumbai, Maharashtra, India, shall have exclusive jurisdiction to settle any dispute.

• Rechargeable batteries naturally undergo a gradual reduction in capacity with age and usage, which may result in reduced mileage per charge.
• The achievable range may vary depending on rider weight and any additional cargo carried on the vehicle.
• The stated range is based on a vehicle maintained in optimal operating condition. Inadequate maintenance, incorrect tire pressure, or mechanical wear may adversely affect vehicle performance and reduce the achievable range.
• The published range figures are based on standard riding conditions over predominantly flat terrain. Frequent inclines, steep gradients, rough road surfaces, adverse weather conditions, and aggressive riding behavior may increase energy consumption and reduce the achievable range.

Immediately inspect whether the packaging is intact when receiving the product. If you see obvious damage to the product, you can choose to reject it and contact us in time. We will not accept claims for shipping damage later than 24 hours from the receipt of the product.

Registering your EMotorad e-cycle for warranty is a simple and essential step to ensure you receive the best support and coverage for your new purchase. Follow these easy steps to complete your warranty registration:

1. Find the frame number of your e-cycle. It is typically located on the frame, near the crankset or on the rear of the e-cycle.
2. Ensure you have proof of purchase, such as a receipt or invoice, which includes the date of purchase and the retailer's information.
3. Go to the EMotorad official website and navigate to the 'Warranty Registration' section. You can find this under the ‘Assurance’ section on the website.
4. Complete the online registration form with your full name, contact information (email address and phone number), e-cycle model and frame number, select source of purchase, and invoice number, and upload a copy of your invoice file.
5. Double-check all the information you have entered to ensure accuracy. Once you are confident everything is correct, submit the form.
6. If you encounter any issues during the registration process or if you do not receive a confirmation email within a reasonable timeframe, please contact EMotorad customer support at service@emotorad.com or call +91 8956248161.

By registering your EMotorad e-cycle, you ensure that you are protected under our warranty policy and can enjoy peace of mind while riding.

Assure and Assure+ are optional paid plans that you can buy in the EMotorad app. They extend the warranty on your motor and battery after your Standard Warranty ends, and they add benefits such as free services. Assure+ also includes theft insurance, roadside assistance and a coupon on your next EMotorad e-cycle.

You can pay for a plan in full in one go, or monthly.

• The e-cycle must be registered with EMotorad, and its warranty registration must be active, with the invoice verified.
• You must buy the plan within 30 days of your e-cycle's purchase date.
• One plan per e-cycle.
• Plans are available only in India.
• The price shown for a plan is valid for 24 hours. If you don't complete the payment within that time, you will need to start again.

The extended motor and battery warranty starts the day after your Standard Warranty for those parts ends. It covers the same parts, on the same terms, as the Standard Warranty in Part A.

• Motor and battery warranty: the full extension (+1 year with Assure, +2 years with Assure+) is confirmed on the day you buy the plan. It starts the day after your Standard Warranty ends.
• Free services (Assure+):
  • Free service 1 opens 1 month after the plan purchase date.
  • Free service 2 opens 3 months after the plan purchase date.
  • Free service 3 opens 6 months after the plan purchase date.
• Free services (Assure):
  • Free service 1 opens 1 month after the plan purchase date.
  • Free service 2 opens 3 months after the plan purchase date.
• Theft insurance and roadside assistance (Assure+): valid for 1 year from the plan purchase date.
• Next-cycle coupon (Assure+): available from the plan purchase date. You can use it at any time within 3 years of the plan purchase date.

• Motor and battery warranty:
  • Each successful monthly payment adds one month of extended motor and battery warranty.
  • The extended months start the day after your Standard Warranty ends, whichever day within the 30-day window you bought the plan.
  • The extension stops growing at the plan maximum: 12 months with Assure, 24 months with Assure+.
  • Your total extended warranty equals the number of monthly payments you have made. To get the full +2 years of Assure+, all 24 monthly payments must be made.
• Free services:
  • Free services open on the same schedule as in section 4, counted from the plan purchase date (the date of your first monthly payment): 1 and 3 months after it with Assure, and 1, 3 and 6 months after it with Assure+.
  • A service opens only if your plan is active and your payments are up to date on that date.
  • If a service falls due while your plan is paused for a missed payment, it opens once the payment is made and the plan is active again.
• Theft insurance and roadside assistance (Assure+):
  • Both are paid up front with your first monthly payment.
  • Both are valid for 1 year from the plan purchase date.
  • Both stay valid for the full year even if a later monthly payment is missed or the plan is cancelled.
• Next-cycle coupon (Assure+):
  • The coupon unlocks after 12 monthly payments have been made.
  • If your plan ends or is cancelled before the 12th payment, the coupon does not unlock.

• If a monthly payment fails, we will retry it automatically.
• If it still isn't paid, your plan is paused. You then have a grace period of 15 days to make the payment.
• While your plan is paused:
  • your extended motor and battery warranty is on hold;
  • no new benefits open;
  • your theft insurance and roadside assistance continue.
• If you pay within the grace period, your plan becomes active again and your benefits resume.
• If you don't pay within the grace period, your plan is cancelled automatically. When that happens:
  • you keep the extended warranty months you have already paid for;
  • you keep any free services that had already opened, which must still be used within 30 days of opening;
  • free services that had not yet opened, and a coupon that had not yet unlocked, are lost;
  • no further payments are taken.

• Each free service includes:
  • a battery health check: voltage, cell balance and charge-cycle diagnostics;
  • a motor and controller check: a performance check and an error-code scan;
  • brake inspection and adjustment: pads, rotors and cable tension;
  • drivetrain care: chain cleaning, lubrication, and gear and derailleur tuning.
• Free services are worth ₹700 each: ₹1,400 for the 2 free services in Assure, and ₹2,100 for the 3 free services in Assure+.
• To use a free service, open the EMotorad app and show the service code to any authorised EMotorad dealer. Each code can be used once.
• Free services cover the service work listed above. Replacement parts and consumables needed during a service are charged separately.
• Each free service must be used within 30 days of the day it opens. A free service that is not used within those 30 days lapses and cannot be carried forward, refunded or exchanged for cash.

• Theft insurance and roadside assistance in Assure+ are provided by our partner, HealthAssure.
• You buy this cover from HealthAssure. EMotorad acts only as an agent: we arrange the cover, collect its price with your plan payment, and pass your details to HealthAssure.
• The cover is governed by HealthAssure's terms. HealthAssure decides every theft claim and provides every roadside assistance service. EMotorad is not the insurer or the service provider.
• You can contact HealthAssure directly, using the details shared with you when your cover is activated, or reach them through EMotorad customer support.

• It covers theft or attempted theft of your e-cycle by force, robbery, dacoity or housebreaking.
• The most it pays is the invoice value of your e-cycle.
• It is valid for 1 year from the plan purchase date. EMotorad activates the insurance after purchase, and you will be informed once it is active.
• To make a claim:
  • Inform HealthAssure within 48 hours of the theft, or of finding out about it.
  • File a police report (FIR). A theft without an FIR is not covered.
  • Share the invoice, proof of ownership, the FIR, and any other documents the insurer asks for.
• One theft claim is allowed per year of cover.
• Theft insurance cannot be renewed at present.

• Roadside assistance helps you when your e-cycle stops working during a ride.
• It is valid for 1 year from the plan purchase date. EMotorad activates it after purchase, and you will be informed once it is active.
• What roadside assistance covers, and how to request it, is set out in HealthAssure's terms, shared with you when your cover is activated.
• Roadside assistance cannot be renewed at present.

• With Assure+, you get a unique coupon code for a flat discount on your next EMotorad e-cycle. The amount is shown in the app when you buy the plan.
• When it unlocks:
  • Paid in full: on the plan purchase date.
  • Paid monthly: after 12 monthly payments.
• It can be used once, within 3 years of the plan purchase date.
• It can be redeemed only on www.emotorad.com, by the person who bought the plan, using the mobile number registered with the plan.
• It applies only to eligible EMotorad e-cycles.
• It cannot be transferred, and it cannot be exchanged for cash.
• If the plan is refunded, or the e-cycle changes owner, the coupon is cancelled.

• You can upgrade from Assure to Assure+ within 30 days of buying Assure.
• You pay the difference in price. New benefits that are paid up front, such as theft insurance, are charged in full.
• On a monthly plan, all due payments must be up to date before you can upgrade. The new tenure must be longer than the number of months you have already paid.
• You cannot move from Assure+ to Assure.

• Within 7 days of buying a plan: you can ask for a full refund through EMotorad customer support, as long as:

  • no benefit has been used, such as a free service or the coupon;
  • no theft or roadside assistance policy has been issued.

  If the refund is approved, every plan benefit ends and your e-cycle returns to the Standard Warranty.

• After 7 days: plans are not refundable, in full or in part.

• Monthly plans:

  • You can cancel at any time.
  • Your plan stays active until the end of the month you have already paid for. No further payments are taken.
  • You keep the extended warranty months you have paid for and any free services that had already opened, which must still be used within 30 days of opening.
  • Free services that had not yet opened, and a coupon that had not yet unlocked, are lost.
  • A plan that is paused for a missed payment cannot be cancelled until the payment is made, or until it is cancelled automatically at the end of the grace period.

• Plans paid in full cannot be cancelled after the 7-day refund window.

• Plans cannot be transferred to a new owner.
• If ownership of the e-cycle changes, the plan ends. This includes the extended warranty months, free services and the coupon.
• If this happens within the 7-day refund window and the refund conditions in section 13 are met, the plan is refunded in full.

The plans follow every exclusion in Part A. In addition, the plans do not cover:

• accidental damage, crashes and misuse;
• wear and tear parts, such as tyres, tubes, brake pads and chain;
• theft without a police report (FIR);
• damage from unauthorised repairs or modifications.

Claims for the extended motor and battery warranty are made in the same way as Standard Warranty claims, through an authorised EMotorad dealer. Every condition and exclusion in Part A applies.

The Extended Warranty Plans are valid only within the Republic of India. The jurisdiction and policy-change terms in Part A apply to these plans too.

Thank you for choosing EMotorad!