EMotorad Warranty Policy

At EMotorad, our first guiding principle is ‘The Rider is the Boss’. We stand behind the products that we sell. For this reason, we're pleased to offer one of the industry's most generous and rider-friendly warranty policies.

To validate this warranty, the retail customer must register the e-cycle at www.emotorad.com on the day of delivery.

• We stand behind our frames. This means we offer a five-year and lifetime warranty to the original owner against structural defects in material or workmanship on Steel and Aluminium Alloy EMotorad frames.
• Specified EMotorad-branded products, as well as frame paint and graphics (excluding accidental or deliberate damage), are covered by a one-year warranty.
• This warranty is limited to the original purchaser only. Proof of purchase is required to validate the warranty. Transport costs are not included.
• We offer a 1+1-year warranty on the motor and battery, and a 12-month warranty on the controller from the date of delivery.
• The battery warranty does not include damage from power surges, use of non-original chargers, improper maintenance, or water immersion.
• Accessories (for example: helmet, wire lock, pump) are not covered by this warranty policy.

Only use this product in accordance with this user manual. EMotorad offers a warranty on the following items.

Register on the day of delivery to claim your free 1+1-year warranty on the battery.

• All Mechanical parts are only covered for Manufacturing Defects. There is no warranty period on handlebars, stem, bearings, drivetrain parts, v-brakes, wires, wire housings, tyres, tubes, rim or wheels, hubs, seat or saddle, seat post, clamps, grips, headset parts, pedals, bottom bracket, brake pads, mudguards and any additional accessories with the e-cycle.
• Display, Throttle, LED Light, Pedal Sensor, Charger come with a 6-month warranty.

If any manufacturing defect(s) are found in our product, the company will repair or replace the defective part(s) with new part(s) or equivalent at no cost, provided the product is within 1 year of the warranty period, and the malfunction is caused by faulty material or workmanship during manufacturing. The decision to replace or repair the defective part will rest solely with the company. We also reserve the right to replace the defective part with parts similar to or different to the defective part, as per the availability of such parts.

All parts that have been replaced under warranty must be returned to the Company and will become the Company’s property. Parts replacement will be subject to the following terms & conditions:

• The Company or its authorised dealers will repair or replace only the parts that are failing due to faulty material.
• Only the Company or its authorised dealers can repair, service or assemble/reassemble the Product, and it shall be the responsibility of the customer or purchaser to bring the faulty Product to our dealer premises.
• This warranty does not cover corrosive parts, plastic, PVC and rubber components or the accessories adding to the decorative value of the Product.
• A photocopy of the sales invoice and the serial number of the Product have to be shared with the Company.
• The battery used in the Product is a special application battery, meant only for the specific model of the product. Do not use it for any other application or product.
• The Company reserves the right to change or withdraw any or all terms of the warranty policy without any prior intimation.
• All Products should be periodically checked as per the recommended service timeline, by our authorised dealer for indications of potential failures, including cracks, wire damage, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and maintain the productive life cycle of a Product.
• Since Lithium-ion batteries have the tendency to self-degrade, mileage per charge will reduce with ageing.

This warranty is not applicable in any of the following conditions:

• If any repair work is carried out privately or by any unauthorised dealer or personnel, or if irregular maintenance is carried out.
• Damage resulting from misuse, not maintaining the e-cycle or not following the guidelines within our user guide or using the e-cycle for any kind of competitive sport.
• Failure to register the e-cycle on the day of delivery.
• Spare parts and components are worn in normal use.
• Any special equipment or accessories added by the customer with the intention to enhance the performance, speed or comfort of the Product are not included in this warranty. In the event of any such alteration or addition, the warranty will stand null and void.
• If a photocopy of the sales invoice is not received with the defective Product, the warranty will be counted from the date of manufacturing till the defined time period as mentioned.
• Fading of parts like paint, stickers and plastic parts due to direct exposure to sunlight is not covered under the warranty.
• Any tampering with the parameter settings in the display.
• Adhering to the Periodic Service Checklist is mandatory to retain warranty benefits. Failure to do so will void the warranty.
• This warranty is void in its entirety by any modification of the frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of warranty. This warranty extends from the date of purchase only to the owner and is not transferable. Transportation costs and labour charges incurred in the replacement of parts are not covered under this warranty.
• The Company is not responsible for loss or damage whatsoever (including incidental or consequential damages) arising from the use of the Product. Any claims under this warranty must be made through an authorised dealer.
• The warranty stands null and void if :
  • The serial number /identification code is deleted, defaced, altered, effaced or removed.
  • Used for more than the permissible load of 80 kg.
  • Used for stunts, competition or jumping, acrobatics, bicycle motocross, dirt biking or similar activities, as not all units are designed or intended for such purpose or usage.
  • Any kind of tampering observed with the parts/product.
  • Modified/altered components for any specific use other than personal transport.
  • Transportation, delivery, labour and handling charges incurred in the replacement of parts are not covered under this warranty and shall be borne by the customer.
  • This warranty is void in its entirety by any modification of the frame, fork or components.
  • Resold to any other person/company.
  • Damage is caused by an accident or malfunction, or misuse of the Product by the acts of persons, intentional or otherwise, including but not limited to misuse or mishandling, fire or any act of God.
  • Non-functional parts due to natural wear and tear, ageing, defects resulting from misuse/improper handling or negligence by the rider or Product is altered by substitutional component parts are not covered under the warranty.
• Misuse of the battery includes, but is not limited to:
  • Intentional or accidental damage, such as punctures, cracks, or exposure to impact forces.
  • Signs of tampering, such as opening or modifying the battery pack.
  • Exposing the battery to extreme temperatures (hot or cold) beyond recommended ranges.
  • Rough handling, improper storage, or neglect can lead to battery failure.
  • Operating the battery in systems or applications not recommended by the manufacturer.
  • Repurposing the battery for other equipment without the manufacturer's approval.
  • Using or storing the battery in excessively humid, wet, or dusty environments.
  • Submerging the battery in water or exposing it to unprotected liquids.
  • Intentional short-circuiting of the positive (+ve) and negative (-ve) terminals.
  • Attempting to repair or modify the battery by unauthorised personnel.

This warranty is valid only within the geographical boundaries of the Republic of India. The company reserves the right to change this warranty policy at its sole discretion without any notice. In case of any dispute with the customer, the courts of Mumbai, Maharashtra, India, shall have exclusive jurisdiction to settle any dispute.

• Rechargeable batteries naturally undergo a gradual reduction in capacity with age and usage, which may result in reduced mileage per charge.
• The achievable range may vary depending on rider weight and any additional cargo carried on the vehicle.
• The stated range is based on a vehicle maintained in optimal operating condition. Inadequate maintenance, incorrect tire pressure, or mechanical wear may adversely affect vehicle performance and reduce the achievable range.
• The published range figures are based on standard riding conditions over predominantly flat terrain. Frequent inclines, steep gradients, rough road surfaces, adverse weather conditions, and aggressive riding behavior may increase energy consumption and reduce the achievable range.

Immediately inspect whether the packaging is intact when receiving the product. If you see obvious damage to the product, you can choose to reject it and contact us in time. We will not accept claims for shipping damage later than 24 hours from the receipt of the product.

Registering your EMotorad e-cycle for warranty is a simple and essential step to ensure you receive the best support and coverage for your new purchase. Follow these easy steps to complete your warranty registration:

• Find the frame number of your e-cycle. It is typically located on the frame, near the crankset or on the rear of the e-cycle.
• Ensure you have proof of purchase, such as a receipt or invoice, which includes the date of purchase and the retailer's information.
• Go to the EMotorad official website and navigate to the 'Warranty Registration' section. You can find this under the ‘Assurance’ section on the website.
• Complete the online registration form with your full name, contact information (email address and phone number), e-cycle model and frame number, select source of purchase, and invoice number, and upload a copy of your invoice file.
• Double-check all the information you have entered to ensure accuracy. Once you are confident everything is correct, submit the form.
• If you encounter any issues during the registration process or if you do not receive a confirmation email within a reasonable timeframe, please contact EMotorad customer support at contactus@emotorad.com or call +91 8686050590.

By registering your EMotorad e-cycle, you ensure that you are protected under our warranty policy and can enjoy peace of mind while riding.

Thank you for choosing EMotorad!